Frequently Asked Questions

Shipping

How much is shipping?
Shipping is a flat rate of $6.99 for continental U.S. Free shipping on all orders $100 and over. Orders shipped to APO/FPO military addresses, Alaska, Hawaii and Puerto Rico are charged actual US Postal Service rates based on weight and destination of your order.
How long will it take to get my order?
Most orders ship within 1-2 business days.  Items that are temporarily out of stock may delay shipment of your order by 2-3 business days.  After your order ships, you can expect delivery within 2-5 business days. Please allow up to 4 weeks for APO/FPO military addresses.
What is the status of my order?
You will receive an email after your order ships, another email when your order is out for delivery, and one final email when your order has been delivered. You will always be kept up to date of your order status.

 

Returns and Damaged Products

How do I return something?
Returns on unopened product will be accepted up to 30 days from the date of delivery. Follow the instructions here and we will take care of you.
What if my product arrived damaged?
Please send an email to info@supplementpharma.com with your name, order number, and a listing of product(s) that were damaged, and we will get the claims process started.

 

Ordering and Payment

Do I have to create an account to buy from you?
No, you can simply checkout as a guest without creating an account.  However, creating an account speeds up the checkout process by saving your name and address information.
Why can't I sign in to my account?
We recently overhauled our entire website with a fresh new design. If you’ve created an account  and still can’t login, please check your caps lock as passwords are case sensitive.  You can also make a request to reset your password if needed.
What payment methods do you accept?
We accept all major credit and debit cards such as Visa, Mastercard, Discover and American Express. We also offer payment via PayPal and Apple Pay.
Is your checkout process secure?
Not only is our checkout process secure, but every page on our website uses SSL encryption technology. You can verify by looking at the URL field in your browser. You will see a padlock and “https”, which means all your personal and sensitive information is completely secure.
Why can't I save my credit card information in my account?
In order to remain PCI compliant, we cannot store credit card numbers.  We understand this is a minor inconvenience to our customers, but we think it is a small price to pay for added security.

 

Miscellaneous

I've signed up for your e-mail list, but I'm not getting any e-mails?
If you aren’t getting any promotional emails that you subscribed to or order confirmation emails, it’s possible your email provider is blocking them or filtering them into your spam/junk folder.  Please add info@supplementpharma.com to your contacts or safe list.